1. Introduction
This Privacy Policy explains how Midlands Live collects, uses, and protects your personal data when you purchase tickets, contact us, or interact with our website.
We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following personal data:
- Name
- Email address
- Billing details
- Payment information (processed securely via PayPal)
- Booking and ticket information
- Any information you provide when contacting us
3. How We Use Your Information
Your data is used for the following purposes:
- To process ticket purchases and manage bookings
- To communicate with you about your event or booking
- To respond to enquiries and support requests
- To manage event entry and attendance
- To comply with legal and regulatory obligations
4. Payment Processing
All payments are processed securely via PayPal Business. We do not store your full payment details.
Payment providers may collect and process your data in accordance with their own privacy policies.
5. Data Sharing
We do not sell or rent your personal data.
Your data may be shared with:
- Payment providers (e.g. PayPal) for processing transactions
- Event staff or venue operators where necessary for event management
- Service providers who support the operation of our website or bookings
- Legal or regulatory authorities where required by law
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where applicable
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at livemidlands@gmail.com.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
9. Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience and analyse website performance.
Where applicable, you will be given the option to accept or manage cookies when visiting our site.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: livemidlands@gmail.com